Selfies and the value of plenty of PR groundwork

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The social media phenomenon encouraging women to post “selfies” (pictures taken them of themselves using a smart phone) without make-up with an associated donation to Cancer Research UK, has been a massive success, raising  millions for the charity.

Yet whilst this initiative has to be regarded as a “hit” in PR terms – perhaps the interesting question is  “who should take the credit for it?”.

Carolan Davidge, director of communications at Cancer Research UK, is quoted on Sky News saying: “The trend isn’t something Cancer Research UK started so it’s been fantastic to see so many people getting involved and wanting to use their selfie to raise money for our life-saving research.”

So it appears the initiative on Facebook and Twitter is something that appeared spontaneously and grew organically (see BBC story about its origins here). Some speculate it was inspired by the “Necknominate” game craze from early 2014 in which people challenged others via Facebook to undertake some form of alcoholic drinking stunt, but its origins are unclear. Wherever it came from it has truly spread like the best of memes.

The organic nature of its emergence is perhaps best illustrated in the confusion that has arisen over the donation process. With a designed campaign there would have been a very clearly planned and constructed process to turn the goodwill and awareness into cash – yet this recent trend is notable for the problems associated with it (see BBC story here). For instance, some people trying to donate have been connected to a WWF campaign to protect Polar Bears, others have inadvertently given their money to a fund run  by UNICEF and still other posts have no mention of donation at all, or reference to the cause.

Credit for this “PR Hit” therefore cannot be directly attributed to anyone – yet it can in a sense be laid at the door of good PR. What has been a spontaneous online initiative became linked to Cancer Research UK because the charity has invested consistently in its PR, building awareness of the issue and in its reputation over many years. This groundwork on its reputation is why people initiated and more importantly joined the “Selfie” phenomenon.

A final thought then about the value of PR for my Charity clients. It has been said that PR is “What people say about you when you are not in the room” – perhaps we might now say it is “Why people donate when you haven’t even asked for money”.

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Comic Relief not smiling over investments

MISS

We’ve seen a big PR hic-cup, for Comic Relief today with the news that Panorama have discovered that it invests money in companies such as arms manufacturers as well as the  alcohol and tobacco industries. It’s an issue which highlights the need for Charities to understand the value of their reputation and that PR thinking has to enter every dimension of an organisation’s operation, not simply saved for its marketing output.

The revelation has attracted considerable media attention (see The Guardian, The Independent, BBC News ) most of which is critical and most of which will damage the reputation of one of the UKs most powerful charity fundraisers. Yet it seems no-one in this giant in the charity world appears to have seen this coming, despite the fact this very issue has been one which the sector has been dealing with for decades.

I personally recall discussions at one Charity I was involved with 20 years ago regarding where it’s funds should be invested and the very clear outcome being that it had to take an ethical approach if its reputation was to remain spotless. The returns might be lower than other open funds, but the risk to the relationship between the organisation and its existing and potential supporters outweighed the financial aspect.

What we understood then and what hasn’t changed today is that Charities trade on their name – how donors feel about them is essential, literally the difference between the hand going into the pocket or not. Surely someone in a charity working with projects in countries torn apart by war, providing support to people with drug and alcohol problems in the UK and schemes to support people with health issues must have seen the negative implications of being  investing in the very industries at the root of some of the issues it deals with?

The response too has been lack lustre – in an interview on the BBC the CEO of Comic Relief tried to place the blame on the Charity Commission’s guidelines on charity funds investment, clearly a prepared line to try and spread responsibility. Unfortunately the previous interviewee, a specialist in charity fund management and investment had already made it quite clear that Charities can invest in ethical schemes with lower returns when it is in line with their operational delivery.

Comic Relief are in a hole now and just about the only thing in their favour is that they have almost a year to dig themselves out before they once again ask the British public to put their hands in their pockets. By then they could have sorted out an ethical investment portfolio and/or they can hope that the public will have forgotten.

My advice would be to start shifting the money now and to do it in a very humble and public manner.

Police see short term gains instead of long term advantage,

MISS

 

I don’t often comment on political PR, but the “Plebgate” row made me think about the role of PR and the triumph of tactical thinking over strategic thinking.

“Plebgate” for those not in the know is an on-going scandal in the UK in which a government minister, Andrew Mitchell,  lost his job as a result of an incident with a police officer (he was alleged to have sworn at him and called him a Plb as he left a meeting a downing Street).

It seems now however that all was not quite as reported and that the situation was created and subsequently made worse by manipulation of the facts by Police officers in support of their wider campaign to attack the Government’s programme of cuts.

One important event leading to the minister’s departure was a meeting with three members of the Police Federation in his constituency after which they called for his sacking (http://www.bbc.co.uk/news/uk-politics-24629610 ) .

It was this meeting that eventually led to the minister going,  that a Parliamentary Committee was examining today and emergence into the public domain of some interesting facts about the involvement of PR advisers.

Key to the Committee’s questions was clarification as to the aim of the meeting – it had been officially arranged as a “clear the air” session by the three Police Federation representatives with Mr Mitchell, yet the evidence today revealed that prior to their arrival the three police officers were accompanied by a PR adviser employed by the Police Federation who was liaising with the media to arrange interviews after the meeting. Such was the plan that the meeting was terminated at 5.45pm in time for them to meet the media in time for the evening news programmes – interviews in which they made it clear Mr Mitchell should go.

Why is this a MISS in PR terms? Well tactically they got it spot on – the bru-har-har they created  with their comments after the meeting, helped bring down the minister and there was massive coverage of what they said.

Unfortunately good PR is actually about achieving not just short term tactical gains but at achieving long term strategic success.

Andrew Mitchell had secretly recorded the meeting and it turns out what was actually said does not tally with the report given by the Police representatives in their highly critical media interviews afterwards. This has thrown considerable doubt on the integrity of the individuals, the Police Federation and the Force in general . One MP on the Committee stated that whilst he as at one point taking questions from  his constituents about Government cuts he was now dealing with questions about Police integrity instead.

So that PR adviser clearly helped manufacture a great deal of short term advantage – but that advantage has turned out to be a long term problem. It will be interesting to see what emerges should that PR adviser be invited to give evidence to the Commons Committee and how they refute the strong evidence that there was a conspiracy to bring down a minister even if it meant playing hard and fast with the truth.

I suspect a suit is being pressed  and an alibi being concocted as we speak.

Clothing stunt catches the eye

Hit (though it pains me to say it!)

 

Apparently people wearing animal print clothing have been banned from Chessington Zoo “because it is scaring the animals” in their new “African Zufari” area offering an “off road safari” experience. See article here.

From a PR perspective top marks to Frank PR for this media management stunt, which has caught the eye of news desks at national level – in some cases even using and crediting their photographs (see Daily Telegraph article here). Apparently they only got the Chessington contract at the start of this month (Article) so they have had to move rapidly to get the creative work done to organise and deliver this stunt.

With this bit of fun Frank PR have pulled the zoo right into the public eye at a time when zoos generally are probably not at the top of public awareness when it comes to leisure activities.

Of course, I should justify my comment that it “pains me to say” this PR stunt is a hit. There is no basis to the ruling – it really is a made up problem. Animals see the world with greater clarity than any of us and the fact that these “animal printed” humans will be sat in vehicles means they will never be seen as a threat to the wildlife – particularly in an environment entirely constructed by people.

I know from 20 years visiting Africa to view wildlife, that in the real, open spaces of the African plains, it is actually bright colours such as reds, yellows and blues that animals notice – and even then they only react when they see people on foot. Interestingly of the articles I’ve read generated by this stunt, only the BBC sought the views of other animal experts.

I suppose though that making anyone wearing red, yellow or blue wear the “grey overalls” supposedly being distributed at Chessington would have been an expensive proposition, and simply banning people for bad taste if they turned up in animal print clothing might have attracted the wrong sort of headlines.

Volunteer Britian?

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Well done Lord Coe for highlighting the importance of volunteers and for calling on the nation to step up its efforts to encourage more people to give their time.

After the boom in enthusiasm for volunteering focused on the Olympics last year it appears the 70,000 “games makers” is not translating into a sea change in volunteer involvement in the UK ( Sunday Telegraph). But one of the key PR messages to come out of the Olympics has perhaps been missed.

The secret to encouraging people to give the time to good causes is not their recruitment – important and challenging though this is – but in ensuring that the people who do volunteer are appreciated and valued for their input and rewarded when they perform well. For too long volunteering has been seen by the Third sector as “free labour”, and the culture has been one of organisations taking rather than giving. This, in my opinion, is partly why volunteering in the UK never takes off in the way it could.

Traditionally there has been too much focus on the role of volunteers and too little on what the volunteers themselves get out of the experience. Certainly the Olympics couldn’t have happened without the volunteers – and whilst altruistic desire to see the games succeed will have been part of what made individuals come forward, the real drivers were much more personal factors, such as challenge, personal development, developing business opportunities, learning new skills and let’s not underplay it – sheer fun.

People working in the Third Sector responsible for persuading people to volunteer and for managing them when they do come forward need to switch their messaging focus from what’s in it for the charity or cause to what’s in it for the individual.

In 1961 JFK said “… ask not what your country can do for you—ask what you can do for your country.” Perhaps managers and communicators in the Third Sector could re-phrase this and say “Ask not what your volunteers can do for you – ask what you can do for them.“

Basil Clarke – a PR hero for our time

It’s not often a new hero comes along, still yet one who was working on reputation management almost a century ago.

This PR Week article about Basil Clarke was a revelation and I can’t wait to read more about this remarkable man.

Almost a century ago Clarke was developing a way of working which would put many of today’s practitioners to shame. His ethical approach was not driven by codes of conduct or the risk of bad press in the trade media, but on a strong and practical understanding of what was right.

I try to impress on students that working ethically is not an altruistic choice – there are strong business reasons for working in a way which considers the needs of others. Clarke knew that his business relied on relationships and trust and the examples given in the PR week article show him to be a man of great vision and understanding.

Some of this, no doubt came from his experiences in the First World war and the picture of him is one in Uniform – to come through the carnage of the trenches must have made many men question the values of the society in which they lived, yet Clarke shows a down to earth understanding of fairness and honesty in business which many today fail to understand.

We can learn a great deal from men such as Clarke.

Budget no barrier to communication

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Working with a small budget and volunteers is no barrier to PR success, and two examples of this close to my heart show this .

Now, it might seem like a bit of self promotion, but I can assure you I’m awarding a hit this week not for my role in the training, but for the attitude and approach of my colleagues in the Army Cadet Force, who, as volunteers with no previous PR experience are adapting and adopting techniques which just a few years ago would have been way beyond the budget of not for profit organisations.

First I’d like to highlight the work of a delegate on a recent training weekend who started with no video experience at all. A day and a half later this short film, now up on You tube is what she was able to create. It goes to show what can be achieved in a very short space of time with a little guidance (credit to my ACF PR Training team colleague Tony Lloyd) and a willingness to learn.

Where this then heads is my next PR Hit – Cleveland ACF. Their PR Officer, who recently attended our Social Media training weekend, has just placed a video of the cadets from his county achieving success at  athletics on Facebook . In just 24 hours the video had got more than 1000 views.

Together these successes show how easy it is now for volunteers to gain the basic skills and how significant free tools can be in giving not for profit organisations the reach traditionally associated with commercial concerns with big budgets.

 

 

Hats off to Hacked Off

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The Hacked Off Campaign, set up to draw attention to press excesses and call for a new way of regulating the newspapers, seems to have pulled off a significant coup with its campaign for greater accountability for journalists in the written media in Britain.

It’s been announced today that all the three main parliamentary parties have finally agreed a way forward establishing a new, more robust approach to press regulation (see here BBC report) and that the main thrust of the Leveson Inquiry may become a reality.

Whether the agreed way forward gets implemented is still up for question as the media are likely to fight tooth and nail for weaker oversight (much as they have now with the in-house, Press Complaints Commission which has been described as as much use as a one legged man in a backside kicking competition), however in the light of their recent activity, with more revelations still coming out about their lack of ethics in news gathering, the tide of public opinion is very much against them.

In my training I work with people ranging from business executives to academics and charity workers – I have yet to come across anyone attending my workshops who comes with anything better than a jaundiced view of journalists and what to expect from them. Indeed many come with downright hostility and suspicion. Truthful and honest reporting of the facts is rarely at the top of their expectations and it would be a salutary experience I’m sure for journalists to attend one of my sessions to see how low their reputation lies with ordinary people. So significant is this, that perhaps 30% of the work I do to help organisations work with the media is focussed on building some understanding and sympathy for the way journalists work to reduce the fear and suspicion people have of them.

The problem for most journalists (who do act fairly and ethically) is they fail to understand that the extent to which the excessive behaviour of some of their brethren has tainted the whole profession, and that the only way to regain public confidence is to clearly demonstrate that decency, truth and honesty are at the heart of their trade. Having a robust regulator is one way to reassure the public that the beast can be domesticated. But the profession has to accept that it also has to embrace these changes and adopt a more ethical approach to news gathering if it is to regain public confidence.

The truth is, straightforward honest journalists, even investigative journalists, have nothing to fear from tighter regulation and everything to gain – because once again their readers will have faith in what has been written, rather than viewing everything with cynicism.

So hats off to Hacked off – not only have they done all those who have ben abused by journalistic excess  a huge service, but they may well have done journalism itself a favour too by forcing the first steps towards it regaining public trust and support.

The image control cat is out of the bag

MISS

A miss today, for not just Beyonce’s PR people, but the entertainment industry as a whole.

It seems she wasn’t impressed with some pictures taken of her at the Superbowl by fans which were subsequently shared online and her management tried to have the images removed – story here.

I think this reveals how out of touch the image manufacturers and maintainers in the industry actually are. They might be very adept at using social media as a push technology to carry brand messages and associated images to the world, but they clearly haven’t understood that the traditional concepts of image control and management no longer exist in the new world of user generated content.

Just as corporate bodies have had to accept that social media means they are no longer able to shape how they are perceived solely from the top, people in the entertainment industry are going to have to realise that they can no longer easily manufacture stars and impose them on an accepting public.

Like the corporates who “get it” perhaps in the medium to long term we will see more genuine and human talents coming to the fore at the expense of created “plastic personalities” emerging from the entertainment industry and a recognition that honest, open , truthful images build reputation far more than censorship.

We can but hope.

A triumph for short term creativity over organisational narrative

MISS

Driving along yesterday I was amazed to hear the latest radio advertisement for the Royal Society for the Protection Of Birds (RSPB), inviting people to join the Spring Garden Bird watch.

It started off with the sound of a cat meowing, and then the words “do you like watching garden birds”, with more meowing.

Sadly, I couldn’t find it online to link to, but I did find plenty of negative comments about it.

Now, whilst I can appreciate the humour in a black sort of way, whoever approved this at the RSPB has really failed to grasp that creativity doesn’t always mean effective messaging.

To use the noise of a cat in relation to watching garden birds flys in the face of the RSPBs organisational narrative, as even the Society itself campaigns to highlight the damage done to wild birds from domestic cats (see here the RSPB web pages).

As they point out cats and birds just don’t mix – the RSPB quote figures on their web site of 55 million birds estimated to be taken as prey by cats every year in the UK. So what are they doing in an advert about bird watching?

Either the RSPB is employing people with a limited grasp of the organisational narrative , or there is a disconnect between the marketing department and policy staff, or whoever was in charge of this campaign allowed professional copywriters and advertising agency professionals with no grasp of what the organisation is about to sway their better judgement.

However it came into being, an advert for the RSPB featuring a meowing cat just doesn’t sit right and their reputation is diminished as a result.